Safety Upgrade Program (SUP)

Safety Upgrade Program - SUP 2006

Venmar Ventilation Inc. has voluntarily started a Safety Upgrade Program (SUP) which applies to certain air exchanger models, with or without heat or energy recovery. It has come to Venmar’s attention that one of the thermal protections used by the supplier when manufacturing certain of their motors did not comply with required specifications, which may result to a potential fire hazard.

This is a preventive measure that Venmar takes in order to ensure its customers’ absolute peace of mind regarding their product safety.

Only certain air exchanger models, with or without heat or energy recovery, manufactured from 1983 until 2001 are covered by this Safety Upgrade Program. This preventive measure does not cover the air exchangers manufactured before 1983 and after 2001, as well as all the other models not mentioned here.

Check attentively the black or silver plate affixed to the exterior wall of your air exchanger. You will find the model number on the first or second line, in bold characters.

Model numbers and/or brands covered by the Safety Upgrade Program SUP 2006

NOTE: The "X" used in the model numbers corresponds to a number.

For a detailed list of models covered by this program, click the following link:

http://www.venmar.ca/auto/fichier/sup/PAS-detailed-model-list.pdf

Check attentively the black or silver sticker or plate affixed to the exterior wall of your air exchanger.

For more recent air exchanger models:

On the first or second line, in bold characters is the model number. The unit's serial number appears several lines below. This number begins with the letters "SER".

The 5th and 6th digits indicate the year of manufacture, while the 7th and 8th digits indicate the month. The remaining numbers are for the company's use.

For older air exchanger models:

On the third line, in bold characters is the unit serial number. This number begins with the letters "SER".

All five numbers are for company’s use.

NOTE: In some cases, the serial number sequence may be different. Just make sure you write down the serial number properly, and contact us as soon as possible.

Safety Upgrade Program – SUP 2007

Venmar Ventilation Inc. is voluntarily implementing a Product Safety Upgrade Program for certain Heat Recovery Ventilators that it manufactures. It has come to Venmar’s attention that some thermal protectors used by the supplier in the fabrication of some motors did not comply with required specifications, which may result in a potential fire hazard. This Product Safety Upgrade Program affected only units manufactured between October 2006 and August 2007.

This is a preventive measure that Venmar takes to ensure that all of its customers have total peace of mind regarding their product safety.

Only certain unit models manufactured between October 2006 and August 2007 are covered by this Safety Upgrade Program. This preventive measure does not cover the ventilation system manufactured before and after the date mentioned above, as well as all the other models not mentioned here.

Carefully check the black or silver sticker affixed on the exterior wall of your air exchanger. On the first or second line, in bold characters, you will find the model number.

Unit model numbers covered by Safety Upgrade Program Sup 2007

NOTE: The “X” digit used in model numbers may correspond to a letter OR a number.

For a detailed list of models covered by this program, click the following link:

http://www.venmar.ca/auto/fichier/sup/PAS-detailed-model-list.pdf

Serial numbers

Carefully check the black or silver sticker affixed on the exterior wall of your air exchanger. As mentioned, on the first or second line, in bold characters, you will find the model number. The serial number is located under the second bar code.

The 5th and 6th digits indicate the year of manufacture, while the 7th and 8th digits indicate the month. The remaining numbers are for the company's use.

Safety Upgrade Program - SUP light commercial - 2008

It has come to our sister company, Venmar CES, that an unlikely series of circumstances could lead to a motor overheating in specific Heat Recovery Ventilator (HRV) light commercial models that may result in a potential fire hazard. These units fully comply with all applicable CSA and UL standards. They are already safeguarded by circuit protection under both National Electrical Code and Canadian Electrical Code, and by thermal protectors in the motors. Venmar CES will arrange for a qualified field technician to upgrade the units at no charge for the customer.

This is a preventative measure that Venmar CES takes today to ensure that all of its customers have total peace of mind regarding their product safety.

In order to know if your unit is covered by the Safety Upgrade Program 2008 (SUP 2008), to know the next step if your unit is effectively covered, and how to contact our sister company, please go to http://www.venmarces.qc.ca/sup.html